The end of BC2 (Possibly)

maester

Administrator
Staff member
#1
Seems to be the end of BC2

We're unhappy to inform you that the disk array on one of our servers has died.

We are currently in contact with our hosting provider in order to resolve the issue as soon as possible.

Thank you for your patience.

Update 1

We were just informed by our hosting provider that the hard drives are indeed damaged.

We have managed to backup most of the data, however we are not sure if we will be able to restore everything.

We are currently awaiting a manual intervention from the provider to replace the disks and re-install the OS.

Update 2

The server hard drives have been replaced and the OS has been re-installed.

We're currently working on restoring backed up data and services.

There is currently no ETA.
Ronnel: Thanks for contacting EA Customer Experience, my name is Ronnel. How may I assist you today? you: Hello! Good afternoon!

you: I'm inquiring about the login issues on Battlefield Bad Company 2. I am wondering if there has been any update on when service will be restored?

Ronnel: Hi there! May I have your name and email please?

you: Sure! My name is XXXXX and my e-mail is: XXXXXXX

you: I purchased Battlefield Bad Company 2 last week on Steam, and now I am unable to login to Bad Company 2. I get an in-game error that says: Failed to login Soldier

you: I've contact Steam to see if this was on their end, and they said that EA is the one who manages the login/account information for Bad Company 2.

Ronnel: Thanks, XXXX

you: So I am just wondering what is going on. :smileyhappy:

Ronnel: This is actually a known issue that we are working on now. Don't worry, our team is already into this and should be resolved soon, please give us some time while we work on this

you: I understand, but it has been 52 hours now. What exactly happened?

you: We've had no official word from EA as to the cause or the ETR (Estimated Time of Repair) and I know the game is only $20 USD, but still it is a great game and I'd like to know what exactly is going on

Ronnel: This is an issue with the server that is being worked on right now

you: Is this EA's way of shutting down Bad Company 2 in favor of Battlefield 4?

Ronnel: I'm sorry but we are unable to provide any time frame on when will it be fixed. Any updates about the issue will be posted here:

Ronnel: I'm not allowed to comment on that.

you: Okay. Is there a website that I can go to in order to track the status?

you: Or rather to track any updates that EA might have on the issue?

you: Hello?

After waiting for 15 minutes for a reply, the Rep closed the chat without giving me any information..
Juan: Thanks for contacting EA Customer Experience, my name is Juan. How may I assist you today?

you: Hello Bessie! My name is XXX and I'd like to know if there are any updates or estimated repair time for Battlefield Bad Company 2.

Juan: I apologize for the inconvenience this may have caused you.

Juan: Please give me a moment here.

Juan: Thank you for being patient. We are currently shutting down servers and doing mantenance on our servers and taking some servers offline.

Juan: We did not make this decision lightly but as an attempt to temporarily lower traffic on EA servers that is caused by the high traffic of newer players and accounts that have pre-ordered Battlefield 4 and Battlefield 3. After shutting down all EA Battlefield Bad Company 2 account servers which accounted for approximately 40,000 player slots we have actually gained approximately 50,000 more player slots from new accounts for Battlefield 3 and Battlefield 4. We will have enough server capacity to allow over 150,000 players to get in a game server at once and that is just on PC.

you: Are you serious? So what about the players that have just purchased the game or have accounts? What happens to them? Do they get a free copy of Battlefield 3 or 4?

you: Hello?

The chat representative has closed the chat.
 

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